Avaya IP Office 500 Technology

The operating system is Linux, the preferred choice for telecom systems today. The system uses a mixture of analog, proprietary digital, proprietary VoiP and SIP protocols.  The server hardware is provided by HP, and the PSTN gateways (otherwise known as T1 and station cards) are provided by Avaya.
 

Avaya IP Office 500 Capabilities

  • Supports analog, digital and IP phones

  • Up to 250 SIP trunks per server

  • Up to 100 Voice Messaging ports

  • 128 audio conferencing ports per server
     

Avaya Office IP 500 Strengths

  •  Long traditional PBX feature list

  •  Large conference call capacity

  •  Supports legacy Avaya and Nortel phones

  •  Conference call recording

  •  Large number of resellers

  •  Brand recognition

  •  Good multi-location capabilities
     

Avaya Office IP 500 V2 Weaknesses

  • No call center capability

  • No IVR capability

  • Licenses required for SIP trunking and phones

  • From 1 to 6 servers are required, depending upon size and feature needs

  • Support is expensive

  • Older IP Office systems cannot be upgraded to Server Edition

  • Smaller Avaya resellers have limited data networking and SIP knowledge